Just purchased my 2024 Hyundai Palisade. Roderick and Brice were top notch, along with everyone else I met. I had a seamless transaction from start to finish. They made sure I understood everything and answered my million questions. I would not hesitate to purchase from Capital Hyundai of Greensboro again. Great job and Thank You!!!

My experience with Capital Hyundai of Greensboro was appalling and ended with a shocking display of unethical and manipulative behavior from the top management, resulting in a wasted evening. I must first commend my salesperson, Donna, who was professional, responsive, and worked hard to negotiate a fair price, making me want to buy the car. My decision to walk away was entirely due to the dealership's management. I arrived prepared to pay cash for the vehicle at the agreed Selling Price of $57,495 (with the mandatory add-ons removed). After being made to wait for almost 90 minutes, the Hyundai Director, Ollin, presented paperwork with the Selling Price raised by $500 to $57,995— I must admit that in my focus on confirming the removal of the add-ons—which was a core part of the $57,495 agreement—I initially missed noticing the $500 price increase on the final document, a change that was presented without any discussion. When I questioned the price hike, Director Ollin became unprofessional. He drove in specifically to confront me about the discount and went on a prolonged, unsolicited rant about how he was going to dismiss (fire) the employee who gave me the deal. He used the job status of an employee as leverage to pressure me into accepting the higher price. When I finally walked away, Ollin's demeanor was the most shocking part: he acted as though I was doing the dealership a service by leaving, confirming a profound arrogance and an utter lack of concern for losing a committed cash customer over a mere $500. This response highlighted that my departure was not a moment of defeat, but a moment of firm realization. This dealership is clearly not committed to honoring negotiated prices and uses manipulative, high-pressure tactics. I urge all customers to be vigilant. This management team cannot be trusted to operate with integrity.

Total time wasters, lease scammers, eager to con the gullible, very disrespectful to the potential buyer. It's 2025, not 1995, guys. We all have hella more ways to research and buy cars these days, so any dealership that's still pulling 20th-century bait and switch and lease scams is being really badly run. Snap out of it. The leaders I dealt with today at this dealership are low on ethics and I wouldn't trust them as far as I can throw them. They're selling very marketable vehicles and still use those outdated dishonest sales tactics, just when Hyundai is starting to get a more solid reputation. Foolish and counterproductive. I (female retired teacher in her 60s) was very clear from the get-go that I was asking ONLY if they had any used Hyundai Ioniq 5 SEL's on the lot eligible for the clean vehicle tax credit. Those cars are selling like hotcakes everywhere, so I'm just checking local places and online to see if one pops up in my price range. I was at the dealership because I'd rather give my money to a neighbor in even that tiny commission than to anonymous Carvana execs. It was clear on an earlier visit working with different people that I'd done the research on several EV's and know cars in general very well, and that I had a solid sense of the market. They weren't there today to keep that in the forefront, so okay. Still, I was crystal clear on this visit that I would only spend X amount of dollars and no more, either at Subaru or Hyundai. Since I was waiting for my Subaru to finish its scheduled maintenance next door, I was happy to go on a test drive of the new edition Ioniq 5 base model, all the while being promised that they'd find a way for me to afford the car. I was tired from a bunch of things and so didn't catch on to what was happening even though I knew that was likely impossible. The young man on the test drive did a great job explaining and selling -- my dad was in sales and I've spent decades training and assessing young people -- but the trouble started when he went back to consult management. He came back with someone who had written up a total ripoff of a lease agreement for the base Ioniq 5 I'd driven, claiming to meet my cost objectives. Well, the MSRP for that car is $48,870, and you can get a VIP care package on the purchase for $899. The lease offer had so inflated the prices, including more than doubling tha VIP package to $1899 among other things, that it came out to something over $54K. So, that was dishonest and easily shown false to start with. It was foolish to pull that nonsense on a seasoned buyer who does tons of research before coming anywhere near a dealership. Someone had told me the district manager was in the dealership and really pushing them to get me in a car that day. Well, F for failure for that guy, and I'm more than a little anger that he pushed his salespeople to try to rip off an old woman. The lease for 3 years would have cost way more than I was paying on the Subaru to lease, but without any value to get from selling the owned Subaru eventually, so why try to sell that idiocy? Yes, there's a case for leasing EV's so you can buy the latest advances when the lease is over, because of constant progress in technology and design. But I'd never indicated interest in leasing, and even when I said I wasn't interested in leasing and reminded them why, the sales push just kept coming. They must have thought I was incredibly stupid (old? female? who knows?), or they really will do anything and steal from anyone to up their commissions. Disgusting crew running that show. Shop elsewhere, and maybe not at Hyundai at all if those outdated strategies are being pushed from the company overall. Lots of alternatives out there, both in vehicles and in ways to buy.

Capital Hyundai Held My Money And Ghosted Me After The Sale. I purchased a new 2025 Hyundai and traded in my 2022 Hyundai. There was an $8700 loan payoff to Hyundai Motor Finance on the 2022 vehicle. Capital Hyundai took the $8700 as part of the deal for the new car but didn't forward that money to Hyundai Motor Finance. I texted and e-mailed the salesperson, who said she would check into the problem, but I never heard back from her. I left a voicemail message for the Finance Department, but never received a call. I left two messages for the General Manager, but never received a call. I am now trying to resolve this through Hyundai Motor Finance so that my credit rating doesn't get impacted. Update: Shortly after I posted this review Capital Hyundai sent the payoff to Hyundai Motor Finance where it was posted one day before the next payment due date. I'll upgrade this review to 3 stars since the sales and delivery process was fine.

Larry Spates was the first person to answer the phone when I called. I was so impressed with his knowledge and attitude. He knew I had a busy schedule so he offered to bring the new Genesis to me to test drive. He was so knowledgeable about every gadget that I asked him about. There was no question that I was going to buy the car from him that day. He got all of the paperwork ready for me to sign the next day and was so efficient. In addition, he delivered the vehicle and went over every detail to my satisfaction.

Service on 12/23, daughter stranded on 12/24 in SC. I was told I was due to have a thermostat replaced. They replaced thermostat (was not having any issues but service person recommended it). Had transmission flushed and spark plugs replaced. Daughter was driving to Atlanta and I wanted to make sure the car was safe. She called me from South Carolina. She pulled off of the highway because car was overheating. It was Christmas Eve!! She called AAA but they said all they could do was tow.I called my brother who was a mechanic. He said the service mechanic did not leave it running long enough with the cap off and didn't burp it. It got an air lock in it that pushed the water out and caused it to overheat. He was able to facetime my 24 year old daughter and she was able to show him what he needed to see to help her. This whole process took hours. The stress it put on me and my family was totally unnecessary if the mechanic had acted properly.. I am beyond angry. I was trying to do the right thing by getting the car serviced before my daughter was headed out on her trip. But obviously the Captial Hyundai mechanic that worked on my vehicle does not care about his customers. I would not recommend this service department. I am waiting for the service manager to call me back now and I would like a refund on the service that I had that was not needed and actually caused the whole issue. In addition the mechanic should be reprimanded for not following proper procedure.

Scheduled appointment& arrived on time. Service rep, David, got car service completed within time promised! The price for service was the same as described on previous visit.

My sales person communicated the process clearly. The only minor issue I had was the delay in getting my paperwork completed. I had to come back the following Saturday to complete it after waiting for almost 2 hours the previous weekend to get it done.

I had issues with my headlights fading off when driving- replacement parts have been ordered under the warranty & the drivers door handle keyless remote stoped working- waiting on a replacement part as well - all warranty work - waiting to get them installed to see if that fixes the problem- so far my advisor David has kept me informed

The staff helped me understand what was going wrong with my car, WITHOUT being condescending or making me feel like an idiot! the repair was done quickly with frequent updates given over a text chain. That was especially convenient for me because I can check texts, but can’t be getting phone calls at work. Also, the shuttle service they provide is amazing! It is so helpful to have a free ride to and from the dealership. I didn’t have to bother my spouse to leave work early, and didn’t have to ask a coworker or friend for a favor! Shuttle services should absolutely be standard across all dealerships!

In and out in no time!! Overall great experience friendly people and very satisfied with the service.. Recommend if you have any problems with your Hyundai go here.

I was in on Saturday 5/25/19. I was there for an oil change, tire rotation and state inspection. I was told my brakes were at 15%. I said I wanted them fixed but I had an appointment within an hour. The staff was able to take care of everything. I was able to make my appointment on time and still get new brakes.

I've never had a bad experience with this dealership. The service center is always efficient, courteous and reliable. It takes the stress out of getting the car serviced. Even the coffee is good.

Employees were very professional and kept me informed about the ongoing service process. From the time that I arrived, the employers made me feel very comfortable. Everyone was very friendly. I will continue to have my cars serviced st Capital!

David was helpful he explained everything to me and I understood he also kept me aware of progress. I would definitely recommend David as a service advisor. The woman behind the counter was nice as well.