100% recommend anyone looking for a car to get with Morgan at Capital Hyundai. She made this whole experience easy. She stayed way past closing time to make sure I was able to get into the car I wanted and had no issues. The finance manager Brian also went above and beyond to make sure I was able to get the deal I needed for my payments and was actually was able to get a lower payment than originally expected. After a bad first experience with this dealership, I was hesitant to go back but after my mom bought her car ... Read More

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Google - Oct 28, 2026

100% recommend anyone looking for a car to get with Morgan at Capital Hyundai. She made this whole experience easy. She stayed way past closing time to make sure I was able to get into the car I wanted and had no issues. The finance manager Brian also went above and beyond to make sure I was able to get the deal I needed for my payments and was actually was able to get a lower payment than originally expected. After a bad first experience with this dealership, I was hesitant to go back but after my mom bought her car from Morgan and Brian, it made my decision for me and I’m so glad I gave them another chance. Make sure to ask for Morgan when you go in, you won’t regret it!

Morgan was amazing to work with. I came in on lunch one day to have them look at my trade in no told her where I needed to be as far as a payment goes and they worked it out even better than I anticipated. I absolutely love my 2026 Tucson.

This dealership was amazing to work with. They were very honest and open helping me find a car. At closing time there were no surprises. Brie, Mike, Emmanuel, and Geoff were all wonderful. I’ll go back!!

My Kona EV was running low on power, but luckily I happened to be passing by here, and a kind staff member helped me charge it.

My experience was met beyond my expectations from day 1 to me getting my new car Koril Siler was awesome customer service and very attentive.. 10/10

Brandon Johnson was such a pleasure to work with… he’s personable, knowledgeable and listens to what you are looking for. During the test drive he talked through some on stats on the car. The process was fairly quick, and if we need anything else, we would reach out to him first. All in all, everyone we encountered that day made the process worthwhile. Emmanuel even reached out the next day to make sure we knew about all the features on the car (I did not) and walked us through everything. I came looking for Sante Fe calligraphy with brown ... Read More

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Google - Oct 20, 2026

Brandon Johnson was such a pleasure to work with… he’s personable, knowledgeable and listens to what you are looking for. During the test drive he talked through some on stats on the car. The process was fairly quick, and if we need anything else, we would reach out to him first. All in all, everyone we encountered that day made the process worthwhile. Emmanuel even reached out the next day to make sure we knew about all the features on the car (I did not) and walked us through everything. I came looking for Sante Fe calligraphy with brown interior… we left with a Sante Fe calligraphy with brown interior… Brandon called a few days later to check in on us… greatly appreciated.

Today i came in for service and was helped by Ronald Pacheco. I had no intensions of buying a car but his expertise and friendliness made me trust him to buy a car from him i 100% recommend him please ask for him if you are looking for a vehicle he was quick and easy to work with

When I tell you that Kori and Bree did there thang, they DID THERE THANG… The Big Guy and Queen B are the best… I had a great experience with the both of them in purchasing my 2026 Hyundai Elantra They were true to there word and didn’t make my car experience a hassle! That are Amazing, go see The Big Guy and Queen B… let them know what your looking for and they GOT YOU! Best experience in my life. A BIGGGGG THANKS TO YOU BOTH…

They didn’t properly inspect my car, despite charging me like they did, leading to me having to return then they wanted to charge me the same amount for them to actually do the rest of their job and I still suspect they didn’t inspect my car properly that time. Lazy or technicians or greedy management it doesn’t really matter you should avoid their servicing cause they want you coming back, and paying again, for each individual thing.

We had a great experience with Ron Pacheco! They didn’t have the color car we wanted on the local lot, he found the model we wanted in the color combo we wanted and had it for us within a day. All along the process, from test driving, finding the car, purchasing and finally driving it off the lot, Ron was professional and personable, finding that balance to make the process run smoothly and also pleasantly. We highly recommend contacting him if you are in the market for a Hyundai!!

Just picked up my new Santa Fe Hybrid this afternoon from Kolin!!! He was awesome!!! He answered all my questions and got me what I wanted in a budget I could afford… 110% recommend for anyone looking for a new ride.

I had a really nice experience getting a car here. Brieanna was incredibly helpful, kind, and very real when selling me my new car. Nick in finance and Emmanuel with delivery were also great to talk to, and made this a very easy and less stressful experience.

It was a wonderful experience dealing with Brie of Capital Hyundai of Greensboro. The service was exceptional. She took the time to explain the process and answer all my questions. The highlander was immaculate and they made sure we had a full tank of gas on our journey home. I most certainly will be recommending them in the future.

Had a major repair done on my Elantra and David Fuller was great to work. He kept me updated, answered my questions, and helped get additional assistance from Hyundai when another issue came up. The car is back on the road and running well. Appreciate all the help. Thanks again, David.

Had a great experience I was in and out fast and they got into my budget perfectly. Brie was my salesperson and everything went smoothly I highly recommend stopping by if you’re car shopping

Bought a Ioniq 5 from here, and my salespeople Ron & Kolin were very informative & helpful with the process! Was very stressed going into the process of buying a new car, but these guys made it a lot easier! Thank you guys so much!

I’d like to thank Brieanna Perez personally. Her courteousness and professionalism made the entire transaction as smooth as silk. No high pressure tactics, just straight forward candor about my options. As such, leaving the dealership felt comfortable knowing that I had her team behind my purchase. Many thanks once again.

I needed to get out of a lease due to driving a lot more miles with a recent ob change. I was able to get into a brand new Kona in the color I wanted with a great deal. They worked hard to get me great financing that fit my goals and I’m very satisfied with my purchase and I feel like I was set up for success.

I purchased my 2012 Hyundai Elantra Limited from Capital Hyundai of Greensboro which has been the best car I have ever owned with absolutely no problems over the past 14 years - I just wanted a new car!!! Ron Pacheco made the process of purchasing my 2026 Hyundai Elantra SEL Sport a Breeze!!! Ron’s efficiency, professionalism and friendliness makes him such a great sales person!!! If you are interested in purchasing a vehicle, please try Capital Hyundai of Greensboro and ask for Ron Pacheco!!!

I came in to trade my 2017 Toyota Corolla (118k miles, well‑maintained, only the A/C not working) and look at purchasing a Hyundai Sonata. I repeatedly told the sales rep I wanted a trade‑in value for my Toyota before discussing anything else. He avoided the question the entire time. Instead of giving me a trade number, he suddenly came back with a “down payment and monthly payment” offer — with no explanation of how they arrived at those numbers or what they were valuing my trade at. It made no sense and felt intentionally misleading. To make things worse, ... Read More

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Google - Oct 8, 2026

I came in to trade my 2017 Toyota Corolla (118k miles, well‑maintained, only the A/C not working) and look at purchasing a Hyundai Sonata. I repeatedly told the sales rep I wanted a trade‑in value for my Toyota before discussing anything else. He avoided the question the entire time. Instead of giving me a trade number, he suddenly came back with a “down payment and monthly payment” offer — with no explanation of how they arrived at those numbers or what they were valuing my trade at. It made no sense and felt intentionally misleading. To make things worse, the salesman kept my keys and I had to ask multiple times to get them back. At one point, I genuinely felt held hostage. When I said I needed to get my grandmother involved to help with the purchase, he wouldn’t even let me take my own car to go pick her up. The whole experience was confusing, frustrating, and completely unprofessional. I left feeling annoyed and disrespected. I will never recommend this dealership to anyone. If you value transparency, respect, and basic professionalism, go somewhere else.

Have an amazing experience at this location. Worked with Nicole, Brandon, and Brian. All were great and got me in a new car with a great payment. I usually hate coming in and talking for hours just to go back and forth. Not here, Nicole told me upfront what my options were and I walked out the door shortly after with the exact car I needed. A very nice store with a great staff.

Went in on a Thursday afternoon for a routine service and the service itself went fine but one of the people working on the cars went into my backseat and swapped out a brand new iPhone charger with one that was clearly not new and well used. I didn't notice before driving home. When I did I called and tried to talk to the server manager he was in a meeting so I went back up to the dealership to talk to him after. Waited around for maybe 20 minutes he said to buy a new cord and he would ... Read More

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Google - Oct 7, 2026

Went in on a Thursday afternoon for a routine service and the service itself went fine but one of the people working on the cars went into my backseat and swapped out a brand new iPhone charger with one that was clearly not new and well used. I didn't notice before driving home. When I did I called and tried to talk to the server manager he was in a meeting so I went back up to the dealership to talk to him after. Waited around for maybe 20 minutes he said to buy a new cord and he would reimburse me for it because he said he was going to look into the person getting in the backseat and swapping the cord and get back with me. The next day I went and bought the cord and brought the receipt up there as asked and he was not there and no one could tell me if he was even coming back for the day or not. This was maybe after noon potentially closer to 1pm. No instructions left for when I came. No one even knew what I was talking about. I was told by the service manager and another gentleman that he being the manager would follow up with me and it's now been 5 almost 6 days and I haven't gotten any communication or acknowledgement. The service itself was completed and I'm not denying that. I'm upset that I actually watched a service technician go into the backseat of my car (because I was waiting there with my toddler and can tell you the exact time it happened because I texted my husband and thought it was weird they needed to go inside the car for a tire rotation) and I told my husband that was weird but trusted that they would hire semi honest people and not take other people's belongings and follow though on what they said they would do to make it right.

Kori was great really appreciate him

Emmanuel Khamala was an excellent sales associate to have, he even helped figure out what i actually wanted, made me realize the car i was going for was not really the car i was desiring so i greatly appreciate the care he had into not only selling me the car i want but also making sure it’s something i will like in the long run! Great guy!

I purchased a 2026 Hyundai Santa Fe Hybrid assisted by Ronald Pacheco. He allowed me to test drive several models. He was very patient and professional during the entire process. It was a good experience.

I purchased a Hyundai Palisade from Capital the last week of August. Five stars for that experience- Ronald, the sales associate who worked with me was courteous and attentive. He answered all of my questions in a knowledgeable manner. Although I was having conversations with another Hyundai dealership, my experience with Ronald tipped the scales. My post-sales service experience only rates three stars. The window-wiper cleaner solution device is not working. I let the dealership know about this the week after I purchased the vehicle, on two separate occasions, asking that they have the necessary parts for a repair at ... Read More

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Google - Oct 6, 2026

I purchased a Hyundai Palisade from Capital the last week of August. Five stars for that experience- Ronald, the sales associate who worked with me was courteous and attentive. He answered all of my questions in a knowledgeable manner. Although I was having conversations with another Hyundai dealership, my experience with Ronald tipped the scales. My post-sales service experience only rates three stars. The window-wiper cleaner solution device is not working. I let the dealership know about this the week after I purchased the vehicle, on two separate occasions, asking that they have the necessary parts for a repair at the dealership when I brought the vehicle back for the one month service check-up. When I arrived, Service had no note about the problem and had to, you guessed it, order a new hose. I live about 40 minutes from the dealership and don’t have the time or the gas money!!! to be making multiple trips to the dealership. Finally, and this is a small thing, the 70’s funk playing in the service waiting room is kind of cool but way too loud, making it difficult to speak in the phone or get work done.

Ron was fabulous I felt like I was just hanging with my friend. He was smart and helpful but with no pressure. And I love my new car

Bought a car from this dealership last month. Nothing but good things to say about Ron Pacheco and the rest of the team!

I honestly couldn’t have asked for a better car-buying experience! Ronald Pacheco was absolutely awesome from beginning to end. He was friendly, patient, knowledgeable, and made sure I felt comfortable throughout the entire process. I never felt pressured or rushed, and he took the time to answer every question I had. I had been wanting this car for a long time, and Ronald made the experience of finally getting it even better. He went above and beyond to make sure everything went smoothly, and I truly appreciate all the help he gave me. If you’re looking for a ... Read More

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Google - Oct 2, 2026

I honestly couldn’t have asked for a better car-buying experience! Ronald Pacheco was absolutely awesome from beginning to end. He was friendly, patient, knowledgeable, and made sure I felt comfortable throughout the entire process. I never felt pressured or rushed, and he took the time to answer every question I had. I had been wanting this car for a long time, and Ronald made the experience of finally getting it even better. He went above and beyond to make sure everything went smoothly, and I truly appreciate all the help he gave me. If you’re looking for a salesman who genuinely cares about his customers and wants to make sure you have a great experience, I definitely recommend Ronald Pacheco. I’d happily buy another car from him in the future!

We were looking to lease a new Ioniq 5 Limited. The sales rep, Kolin was exceptional in every way. He simply made it all come together and worked tirelessly. Since my husband's accident, his mobility was an issue. Kolin offered to bring the vehicle to us to minimize any physical stress. So appreciated the extra effort. I hope their service department is a good.

Asked what the problem was on the phone but didn't tell the person who worked there what the issue was. Also could have asked over the phone my mileage to see if my warranty was still good or not as well.

People beware..!!!!!!!!!! I had taken my car to these people over a year ago. I was promised after I paid a $300 tow bill to take it there to have my fuel pump replaced. I was told by the head service manager no problem. We will replace it and don’t worry, we have ways of getting around hyundai to cover this because it was supposedly under a recall issue with the hyundai. . They gave me a loaner I called. I cannot tell you how many times throughout the year no one ever returned my call and when I did finally ... Read More

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Google - Sep 4, 2026

People beware..!!!!!!!!!! I had taken my car to these people over a year ago. I was promised after I paid a $300 tow bill to take it there to have my fuel pump replaced. I was told by the head service manager no problem. We will replace it and don’t worry, we have ways of getting around hyundai to cover this because it was supposedly under a recall issue with the hyundai. . They gave me a loaner I called. I cannot tell you how many times throughout the year no one ever returned my call and when I did finally hear from this dealership, the service manager sends me a very nasty and threatening email. Tell me if I don’t return that she will report it a stolen after I had already signed three renewed leases on this car and I said what is being done to my car. I’m told at the last minute they can’t get hyundai to cover it and that they would like 4000 or $3000 to fix it. It ended up being to the point of where they picked up. The loaner never returned my car after a year and I had to get the Senator of North Carolina and the Dept Of justice onto these people at this dealership just to get my car returned and the Dept Of justice I told them to replace the fluids in the car before returning it well guess what they did not replace the fluids in my car. My oil in my car was still black and not to mention we don’t know if the fuel in it is any good either after they said oh yes, we changed the fluids and change the gas out. I would never trust these people ever again and if you were even thinking of taking your car there for service you better read the reviews from a lot of people as to what they lie about. I am not the only customer that has had severe problems with this dealership. They tell people they have fixed things on their cars they charge you and then come to find out when you take your car down the road to have someone else double check it the work was never done so the fact that these people kept my car for over a year never notified me and then lied to the Dept Of justice and me that they did what they did is horrible. This place really should be yanked if it’s business license and shut down.!!!!!!!

Horrible dealership and customer service do not recommend

I had tires replaced and an alignment done. The service agent texted me upon completion and let me know the amount due. When I arrived to pickup my car, I was charged an additional ~$50 (3%) for using a credit card to pay. I think that's shitty, sneaky overcharging to catch someone off guard like that. I would've gladly brought a check to save $50 had I known about this bs policy. **I don't see Walmart, Costco, Best Buy, other large companies doing this.

Always read the negative reviews, since they are far more telling than the "happy camper cheerleaders." This is not a review, but I will most certainly give one, and it will not be nice. More to come.

Actual scammers. Selling work that they know the car doesn't need, hoping that the owner doesn't know any better. They let my wife get an alignment, knowing damn well she needed tires soon AND the car didn't even need an alignment as it sat.

Jahmir was very personable and extremely knowledgeable about the vehicle and its features. Appreciate him working the deal and completing the sale with me.

Went to Capital Hyundai today and whew… 👻 GHOST TOWN! I was literally trying to figure out where the used car section was, walked around and even looked between the buildings… and still, not ONE person came out to greet me or ask if I needed help. 😩 Sad to say the least, especially since my loan officer specifically asked me to get the price of the vehicle I was interested in from them. But hey… OH WELL! 🤷🏾‍♀️ Their loss. 🚗💨 Off to Bob King Hyundai I go! Let’s see if somebody over there actually wants to sell a car today. 😂

Recently purchased a new vehicle from Capital Hyundai, shout out to my salesman Jesus for working with me to get the price right! Everything went smoothly!

My first experience at Capital Hyundai was really positive. Their communication and updates across departments was excellent. The work was completed under their quoted price and allotted timeframe. They showed that they valued my business and will definitely be my new go-to for service.

Ronald Pacheco contacted me first thing this morning due to an inquiry I made on a 2026 Elantra. He was very responsive through out the day, we made an appointment and I drove away in a new car! Highly recommend. If you come here ask for Ron!

That was the best experience and the fastest friendliest time I have ever spent buying a car. The process went so fast by the time I came back from my test drive I was all ready approved for my new 2026 Hyundai elantra. Kori my sales associate was very helpful in getting me what I wanted and I had a trade and got a fair price for it. I also loved that they have a coupon deal of a $1000 off ur purchase price. If you need a new car go there you will not be disappointed.

I had a great experience with Brandon Johnson. He made sure I got what I wanted with a price that I was looking for.

I had a great experience buying new vehicle from Capital Hyundai of Greensboro. It started with prompt and responsive online correspondence during vehicle selection, resulting in the perfect vehicle at a very competitive price. Experience at the dealership was great, with excellent sales support provided by Brieanna, no pressure financing support from Nick, and excellent vehicle orientation provided by Emmanuel. My wife and I look forward to returning for 60 day vehicle check, and future service support.

Service here is a nightmare. Calls go completely ignored during service times, and employees even complain they can’t get through to the service center. Even corporate was unsuccessful in contacting this branch. After I purchased a brand new car, a member of the sales team told me that my car was “cheaply made”. My brand new car was scratched horribly while getting it detailed at this location, and it was still dirty inside after the detailing was complete. One of the managers at this location even spat outside right in front of the entrance while I was buying the ... Read More

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Google - Jul 23, 2026

Service here is a nightmare. Calls go completely ignored during service times, and employees even complain they can’t get through to the service center. Even corporate was unsuccessful in contacting this branch. After I purchased a brand new car, a member of the sales team told me that my car was “cheaply made”. My brand new car was scratched horribly while getting it detailed at this location, and it was still dirty inside after the detailing was complete. One of the managers at this location even spat outside right in front of the entrance while I was buying the vehicle. Absolutely unprofessional and gross. I would advise all potential buyers to pursue other locations and avoid this one at all costs.

I wanted to give a shout out to Capital Hyundai for great service today. My car was making a rattling noise. I had just had it serviced the day prior so I stopped by and spoke to my service technician Derryl. He got the problem corrected and 15 minutes later I was on my way. Thank you Derryl for your friendly and efficient service.

I had been looking for weeks for a Palisade and my sister and I drove over an hour to Capital Hyundai to look at one. From the moment we were greeted by Ronald, he worked hard to ensure we walked away happy. Thanks to Ron and Nick in finance, My family and I were able to buy a beautiful 2024 Hyundai Palisade last month. He truly went above and beyond and this was by far the best experience I’ve had at a dealership. Thank you to Ron and his team for a job well done.

Jackson was a huge help from beginning to end! He made me feel really comfortable and confident about my purchase. He was great and I would recommend him for any cars in the future!

Brieanna Lopez is the BEST Sales lady on this side of HEAVEN! She greeted me with a bright big smile & firm handshake! I knew right away that I was in Good hands… When I say it took all of 30 minutes for a test drive approval & a pleasant out the door experience for my new 2024 Tucson Limited… Everyone was beyond Amazing, from the GM to the Sales Team to the Credit Management Team! The experience was Beyond 20 ⭐️ & now Capital Hyundai is my new Auto Family!!

I don’t recommend. Capital Hyundai took in my car for service and now had it in the shop for one week. They still have not told me what was wrong with the car. Called them multiple times but the service department’s phone is handled by AI assistant that only takes messages. Nobody responds to those messages. Called the National Customer Service and got the case started a couple of days ago. So far there hasn’t been any change. They simply keep the car in their shop without ANY communication. Very bizarre company indeed. One should think twice ... Read More

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Google - Jul 11, 2026

I don’t recommend. Capital Hyundai took in my car for service and now had it in the shop for one week. They still have not told me what was wrong with the car. Called them multiple times but the service department’s phone is handled by AI assistant that only takes messages. Nobody responds to those messages. Called the National Customer Service and got the case started a couple of days ago. So far there hasn’t been any change. They simply keep the car in their shop without ANY communication. Very bizarre company indeed. One should think twice before buying a Hyundai car or letting Capital Hyundai of Greensboro service it.

I went in a few minutes shy of closing and I was greeted with the utmost hospitality. I worked with Derrick and Misty to buy my car and he was very personable and very knowledgeable. Overall I couldn’t have chosen a better place to buy a car and I’m very happy with my purchase and can’t wait to send anyone over to Capital Hyundai.

I highly recommend Brandon as a sales consultant

Kolin Carpenter helped me get the SUV I was looking for. He responded to my inquiries quickly. I never felt pressured. The team made my drive off lot day stress-free & so supportive. Thanks for a great experience.

We had an amazing experience at Capital Hyundai. Jahmir was our salesperson and we highly recommend going to see him for a new car. Really respectful, extremely knowledgeable and we felt great about our purchase, in fact all the staff there are great. We traded in our 2011 Sante Fe for a 2026 Santa Fe. In all our years of ownership, our Sante Fe never broke down, survived two teenage drivers, went across the country twice and had over 157,000 miles on it when we traded it in for our new 26. Very happy customers.

Professionalism is good on point speed of service was great the wait wasn't t long. I really loved the hospitality here with Ronald and the environment they went 150% Ron has been one of the best salesman I've ever worked with please ask for him he helped me more than I asked for.

This company has put my children in danger twice the last two times I have taken my car for an oil change and I will not be back or purchase from here again. When returning home from an oil change, I discovered that a razor blade had been left stuck within the the front armrest/storage console in between the two front seats, with the blade side sticking directly up. I have 2 dogs and 3 small children. Many times the kids get in the car and climb up to the front seat before getting in their car seat. Luckily, this was ... Read More

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Google - Jun 20, 2026

This company has put my children in danger twice the last two times I have taken my car for an oil change and I will not be back or purchase from here again. When returning home from an oil change, I discovered that a razor blade had been left stuck within the the front armrest/storage console in between the two front seats, with the blade side sticking directly up. I have 2 dogs and 3 small children. Many times the kids get in the car and climb up to the front seat before getting in their car seat. Luckily, this was caught before they were able to climb to the front. When I reached out to Hyundai about the issue, Devin apologized and said she was putting 3 free oil changes on our account. Fast forward to the next oil change, Hyundai would not initially honor this, stating this was "a Devin thing" and they would need to check with a manager. This was after the text messages and screenshots were shared with the staff. I had to again contact management to get this resolved. During our next oil change, a recall was also performed, requiring a film to be placed on the third row windows. The work is very poor quality, with trash trapped in the film along with lots of bubbles. My son sits in the back and says "there are bubbles all over my window." When performing this recall, they unhooked our children's car seats. They made no effort to re-anchor the car seats and never informed us that the car seats were removed or completely loose. We ended up driving quite a fair distance before we realized that our kids were not at all secure in their seats. A child's car seat should NEVER be unhooked and moved WITHOUT telling the parents. This could have ended very badly for my kids. I have reached out to Hyundai on two separate occasions since discovering this and have gotten no response. I will not be returning to this location as my children's safety is too important and will not be buying vehicles from here in the future.

Ron was THAT GUY! He was so efficient and helpful. Sold me and my bestie 2026 Elantras , i couldn’t be happier with how things went!

Ron was great! Got me riding clean in my cutesy carrrrrr 🫶🏽🥰

Just went in for a test drive and came out with a new Palisade! Shout out to Bri for helping us get a deal that made sense to us since we did not intend on getting a car. She made the process simple and easy and hooked us up!

We purchased our 2020 Palisade used from this dealership in August of 2025. The process of purchasing and our sales experience was great. I came in February of this year for routine service. I also noted when speaking to the service advisor that I was having to add in more oil than usual and asked if they could check for any issues. I replaced the oil filter housing at that time. On April 10th I brought the vehicle back, having driven it just over 3000 miles, losing oil again. I told the advisor that prior to adding oil, the car was jerking while ... Read More

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Google - May 29, 2026

We purchased our 2020 Palisade used from this dealership in August of 2025. The process of purchasing and our sales experience was great. I came in February of this year for routine service. I also noted when speaking to the service advisor that I was having to add in more oil than usual and asked if they could check for any issues. I replaced the oil filter housing at that time. On April 10th I brought the vehicle back, having driven it just over 3000 miles, losing oil again. I told the advisor that prior to adding oil, the car was jerking while driving, when checking the oil prior to starting the vehicle, the oil was not even touching the dip stick. I added oil and immediately brought the vehicle in. This time my oil pan gasket was leaking. I asked if this was not seen when checking the vehicle before, to which the service advisor stated that my car was over 100k miles at this point, and "these things just happen." On April 21st, I brought the vehicle back, losing oil still, and again when checking prior to starting the vehicle, no oil touching the dipstick. I also noticed an oil stain on our driveway at this time. The vehicle had not even been driven 1000 miles. The service advisor said it was probably just low a quart of oil, they would top it off and get me out. I asked them to check the vehicle for issues versus topping it off. They quickly came back and said there was overflow of oil on the oil pan, that hadn't been cleaned when they repaired the gasket, but there were no leaks. They cleaned that up, topped me off and I was good to go. Still questioning the issues, I was advised that there was a KNOWN issue with this engine in the 2020 Palisade's using an excessive amount of oil. I was advised they could submit paperwork to Hyundai for the oil consumption to see if Hyundai would replace the engine. The first step would be driving it 1000 miles and bringing it back in to see how much oil was used. I stated I just completed that step in the last week, could this not be used for the submission. The service advisor said he would check and then came back stating they would use it for the submission, they needed to take a few more pictures and I would be on my way. The service advisor told me there was no timeframe for when Hyundai would get back to them, but he would call me as soon as they replied with an answer. The next week, I called in seeking an answer. I had to leave a message; I had no returned call. I called again the next week, and I was advised that Hyundai still had not got back to them but assured me they would call when an answer was received. I called for a 3rd week, left a message again and got no response. On May 27th I took my vehicle back, because now the check engine light is on. I also needed an oil change. I had also driven just over 3000 miles and added 5 quarts of oil into the vehicle since my last visit. I was told it would be an extended wait, which I was fine with, and that I would need to pay $250 for a diagnostic to see what was going on with the check engine light. Oh, and by the way, Hyundai did get back with us, he stated as I was standing in front of his face, they declined the oil consumption submission. I questioned him as to when Hyundai replied and the service associate stated Friday, yet it’s now Wednesday and no one called. I refused to leave my vehicle and left. I happened to call another Hyundai dealership after leaving, explained everything going on, and they advised that they could do the submission for me and that Hyundai would get back to them in 48 hours, and there was no reason that they could understand as to why I would have waited over a month for an answer at Capital Hyundai. At this point after the experience, I highly doubt the submission was ever made to begin with, but I have no proof. I only have proof that the customer service in the service department is poor. I won’t be coming back to this dealership.

Once you buy a car, you are forgotten. They also don't disclose hidden fees while in finance. We received a bill for registration that wasn't paid for during the purchase, and we're never told this. We also have made 2 phone calls regarding a warranty question and never got a call back. We will NEVER BUY another vehicle from this facility.

Went there just got a basic oil change. Was quoted $79. Made an appointment because they said it's a good idea because you could wait a while. My appointment was for 10:00, 12:30 it took to get done. The sad part is it was actually done sitting out there at around 11:45 which is still too long for an oil change. But since there was only one man working behind the counter he couldn't get paperwork processed not his fault because he was dealing with allot. This place needs to hire more people. Multiple people were in the same boat. When I ... Read More

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Google - May 20, 2026

Went there just got a basic oil change. Was quoted $79. Made an appointment because they said it's a good idea because you could wait a while. My appointment was for 10:00, 12:30 it took to get done. The sad part is it was actually done sitting out there at around 11:45 which is still too long for an oil change. But since there was only one man working behind the counter he couldn't get paperwork processed not his fault because he was dealing with allot. This place needs to hire more people. Multiple people were in the same boat. When I finally got called up the price was 109.00 for basic oil change. I paid $69, 6 months ago. He said it was due to new fees tarif type stuff. I'm not buying it. Was there so long just wanted to pay and get out of there. I used to take my car always to the dealership just for oil changes but that's going to change.

I dropped my car off for some simple repairs and maintenance. My car was there for a week and a half and I never got an update despite calling several times. Finally I went there in person to pick it up and none of the things I needed fixed had been touched. Had to rent a car while it was there. Do not waste your time with this dealership.

Absolutely terrible service and communication. I took my car in for a starter recall and could not get anyone to return my calls for updates. After finally hearing back from the service advisor, I was informed they broke two studs off trying to remove my tire while attempting another recall that was never even discussed with me beforehand. I understand accidents happen, but the way this dealership handled the situation was unacceptable. There was zero accountability, no effort to make things right, and no willingness to help fix the damage they caused. Instead of taking care of their customer, they ... Read More

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Google - May 14, 2026

Absolutely terrible service and communication. I took my car in for a starter recall and could not get anyone to return my calls for updates. After finally hearing back from the service advisor, I was informed they broke two studs off trying to remove my tire while attempting another recall that was never even discussed with me beforehand. I understand accidents happen, but the way this dealership handled the situation was unacceptable. There was zero accountability, no effort to make things right, and no willingness to help fix the damage they caused. Instead of taking care of their customer, they basically brushed the issue off and left me to deal with it. Poor communication, poor customer service, and unprofessional handling of a mistake they created. I definitely will not be returning and would not recommend this service department to anyone.

Called make appointment with what the car was in need of and the recall it was for. Drop the car off. Expecting to hear back after an hour. Heard nothing for six. Lack of communication between the technician and the service department. They didn't have the part! Even though we called ahead to tell them the part that we needed, if it were not for the recall, I would not go back

Had to call multiple times/ send multiple emails to get assistance with vehicle purchase. When they finally responded, that had increased the price of the vehicle. Told them their online price was lower than what they were quoting. Once they met the price I agreed to move forward. Drove 2hours to pick up vehicle, they had the wrong vehicle cleaned/prepped upon my arrival. Once they got the right vehicle, I moved forward, only to be an inconvenience to their finance team. “I was asked why I did not finance with Hyundai” My response: I was under the impression that ... Read More

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Google - May 4, 2026

Had to call multiple times/ send multiple emails to get assistance with vehicle purchase. When they finally responded, that had increased the price of the vehicle. Told them their online price was lower than what they were quoting. Once they met the price I agreed to move forward. Drove 2hours to pick up vehicle, they had the wrong vehicle cleaned/prepped upon my arrival. Once they got the right vehicle, I moved forward, only to be an inconvenience to their finance team. “I was asked why I did not finance with Hyundai” My response: I was under the impression that was the case (at least that is what I had agreed to). Moved forward. Purchased car in January. My bank then reached out to inform me they didnit process the check correctly. Had to reach out to let them know and have them reprocess. It is now May and they have yet to send the title to my bank. Have called multiple times and emailed. No response. I offered 1 star because the sales rep who attended me (Markasia) was delightful. Would recommend making a trip elsewhere. I am hopeful this survey will ignite a response to assist with my title. Wish I had more hands, to offer more thumbs down 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽

Tons of lies by the dealers. Said they needed to update the system of a car we bought but they couldn’t give to us? Cam back the next day and realized they are saying they need to update the car and it’s not even the year that needs the update. Making up recalls. They also piled up $7k more in the final price from vip packages they “legally had to sell with the car” though that is not true. Overall misleading and a waste of my day.

We damaged a side mirror on our car, so we called and booked an appointment to have it replaced. The afternoon before our appointment, Sonia called and left a voicemail saying "please call back" with no further details. In the morning, we called three separate times to determine if they had the part to replace our mirror. The service desk phone rolls over to scheduling, who has no idea what's going on. On the 3rd call, I refused to get off the phone until scheduling offered to deliver an emergency note to service asking to confirm they ... Read More

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Google - Apr 5, 2026

We damaged a side mirror on our car, so we called and booked an appointment to have it replaced. The afternoon before our appointment, Sonia called and left a voicemail saying "please call back" with no further details. In the morning, we called three separate times to determine if they had the part to replace our mirror. The service desk phone rolls over to scheduling, who has no idea what's going on. On the 3rd call, I refused to get off the phone until scheduling offered to deliver an emergency note to service asking to confirm they had the necessary part. We received no call back, showed up for the appointment (35 minutes of driving) only to find out they did not have the part. Have received 0 communication since regarding the replacement. Will never return.

I sold my Hyundai to this company February 26. I was supposed to receive my check 7 to 10 business days has been over a month. I haven’t received it and I’ve called and no one has gave me an answer for it and they said they was gonna ship it overnight Here three days later still haven’t received a check. Customer service is not good at all.

Went in for a recall on 3/11 in relation to a security software issue. My CD player was working that morning but when I got my car back, everything else within my infotainment system was working but not the CD player. I had to make another appointment about 7-9 days later since they were booked solid; the day of my appointment, the rep was not mean but he did not care what I was saying or even offered a solution, he told me I would have to pay $270 for a diagnostic even though it was their fault IMO. I called the ... Read More

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Google - Mar 31, 2026

Went in for a recall on 3/11 in relation to a security software issue. My CD player was working that morning but when I got my car back, everything else within my infotainment system was working but not the CD player. I had to make another appointment about 7-9 days later since they were booked solid; the day of my appointment, the rep was not mean but he did not care what I was saying or even offered a solution, he told me I would have to pay $270 for a diagnostic even though it was their fault IMO. I called the same day to request the Service Manager to call me, but never got a call. I lodged a formal complaint with Hyundai Motor America and I did complete the survey that was sent to me. I will not be buying another Hyundai product.

The company should look into a scrum discussion with the district/regional partners about certain employees within the departments of the Capital Hyundai of Greensboro branch. They're having a hard time in spaces outside of work thats affecting their performance at work, which is leading to unpleasant unprofessionalism & poor customer service. There's no excuse for a car to be in the service department for over 1, 2, or 3+ months for a recall or ANY service without any communication in any form. Pressure needs to be applied from higher forces for proper alignment with company culture, unless this is what ... Read More

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Google - Mar 25, 2026

The company should look into a scrum discussion with the district/regional partners about certain employees within the departments of the Capital Hyundai of Greensboro branch. They're having a hard time in spaces outside of work thats affecting their performance at work, which is leading to unpleasant unprofessionalism & poor customer service. There's no excuse for a car to be in the service department for over 1, 2, or 3+ months for a recall or ANY service without any communication in any form. Pressure needs to be applied from higher forces for proper alignment with company culture, unless this is what alignment is to be performed like within the company model of Hyundai?! From others experience(s) it seems the only goal is to increased revenue & sales, as those people rate with higher stars. I can only speak for this specific location in Greensboro. The people of the community don't deserve to be mistreated anymore, especially during these times in 2026. JUST DO BETTER!

Service is not acceptable. Took 4 hrs for oil change and tire rotation. No one was there to schedule a lyft back to dealership as agreed . Called 3 times over a period of hour to get car update . Was not even reimbursed for a lyft and to pay out of pocket . Try not to go . Not acceptable

My vehicle has been at the service department at Capital Hyundai of Greensboro for over a month for relatively minor issues, and the experience has been unbelievably frustrating. Communication has been almost nonexistent. Every time I call, someone takes my name and says they’ll have someone call me back — and then no one ever does. I have repeatedly tried to reach my service contacts, Lindsay and Devin, and they have been the worst about returning calls or showing any empathy for the situation. The loaner car situation has also been a mess. I was first given a loaner that ... Read More

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Google - Mar 16, 2026

My vehicle has been at the service department at Capital Hyundai of Greensboro for over a month for relatively minor issues, and the experience has been unbelievably frustrating. Communication has been almost nonexistent. Every time I call, someone takes my name and says they’ll have someone call me back — and then no one ever does. I have repeatedly tried to reach my service contacts, Lindsay and Devin, and they have been the worst about returning calls or showing any empathy for the situation. The loaner car situation has also been a mess. I was first given a loaner that didn’t work for my family. They then gave me another one, but as soon as I got home I was told it had been sold that same day, so I had to immediately return it. I was then given a third loaner that I’ve now been driving for weeks while my car still sits with no resolution and no communication. Just excuses! To make matters worse, I was originally told by Lindsay that my bumper-to-bumper warranty would cover the repairs, and what minor things wasn’t she’d make sure it was covered but after escalating this issue to the general manager Nick, I’m now being told the warranty may not cover it after all. THEY ARE LIARS! I have everything documented, and if this is not handled properly I will be pursuing a claim. At this point, I feel obligated to warn others: Do not shop here and be very cautious about purchasing a warranty through this dealership. This has been the worst customer service experience I have ever had🚫‼️

I’m honestly really disappointed with my recent experience with the service department. When I picked up my car, everything from my glove compartment was emptied out and left all over my passenger seat along with some of their tools. I have never had that happen to me before. I let one of the workers know and he apologized and collected to tool that was left in my car and I placed everything back in the glove compartment. The next day, I opened my trunk to load groceries and noticed a box I had back there had been opened and ... Read More

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Google - Mar 2, 2026

I’m honestly really disappointed with my recent experience with the service department. When I picked up my car, everything from my glove compartment was emptied out and left all over my passenger seat along with some of their tools. I have never had that happen to me before. I let one of the workers know and he apologized and collected to tool that was left in my car and I placed everything back in the glove compartment. The next day, I opened my trunk to load groceries and noticed a box I had back there had been opened and gone through, with things left out of place. That didn’t sit right with me at all because why do you even have to go back there? On top of that, trying to get an update while my car was in the shop was extremely frustrating. I called multiple times, left messages, and never got a call back. I eventually had to call the finance department just to get someone from service to respond. My car was in the shop for a week and didn’t get one update until I was able to get the person from finance to walk over. I had a rental and I was going out of town so I just needed a timeline so I could plan properly. I don’t expect perfection, but I do expect communication and respect for my property. This experience felt careless and unorganized from start to finish. I really hope changes are made.

I gave it a 2 stars based on salesman Casey not listening to client instead he just wanted to make a sale. The vehicle was registered in the wrong state and was costly to have things corrected. Instead of the dealership taking responsibility we had to pay property tax in 2 states before we could get it registered correctly. Casey never returned the call when he was spoken to at 11:45am to provide us with information regarding the matter. The sales manager attempted to clean it up by stating that the drivers license showed NC and once he pulled up the copy ... Read More

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Google - Feb 27, 2026

I gave it a 2 stars based on salesman Casey not listening to client instead he just wanted to make a sale. The vehicle was registered in the wrong state and was costly to have things corrected. Instead of the dealership taking responsibility we had to pay property tax in 2 states before we could get it registered correctly. Casey never returned the call when he was spoken to at 11:45am to provide us with information regarding the matter. The sales manager attempted to clean it up by stating that the drivers license showed NC and once he pulled up the copy he was incorrect but never apologized. I’m disappointed with this process not even the title clerk attempt to resolve their mistake it was all on the buyer to fix their mess up…. Won’t advise

ZERO STARS! Linsey the service manager is rude and clueless. i paid $1100 to have headlights, tail lights, high mount brake light, turn signal, brakes and rotors replaced for front and back but only service that was completed was high mount brake light and turn signal. when i made them aware my services were not completed i was told to come back in the morning because the shop was locked up and techs were gone. when i came back the next morning i waited 3 hours for them to replace the headlights and tell me that the tail lights could not be ... Read More

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Google - Feb 26, 2026

ZERO STARS! Linsey the service manager is rude and clueless. i paid $1100 to have headlights, tail lights, high mount brake light, turn signal, brakes and rotors replaced for front and back but only service that was completed was high mount brake light and turn signal. when i made them aware my services were not completed i was told to come back in the morning because the shop was locked up and techs were gone. when i came back the next morning i waited 3 hours for them to replace the headlights and tell me that the tail lights could not be replaced because i needed a specific piece that had to be ordered. i went to mavis tire to get new tires and didn't even mention the work i had done. the mechanic recommended new brakes and rotors for front and back, but when i told her i just got them done yesterday she was in shock. i have video and everything. you can still hear the brakes when i use them. i took all this info to them and the mechanic thought it was funny laughing and joking about my concerns and the service manager lindsey just stood there dumb founded. WORSE EXPIRATION EVER! HORRIBLE CUSTOMER SERVICE! PLEASE DO NOT WASTE YOUR TIME OR MONEY ON THAT PLACE. if you would like to see video visit my fb page at QTpie Hazel

Sales fraud. Did not disclose damage to vehicle that was represented at CPO Hyundai. Car had over 8K miles and had never been serviced. Still had rusted factory oil filter. Failed to disclose airbag deployment and represented car as undamaged. When confronted, would not produce repair records PERFORMED AT SAME DEALER.

I took my car in to get 4 recalls done. They had my car from 9am-5:30 pm. No updates, no call, the tech didnt reply to my text when I asked for an update. Then I get there, the guy at the desk didnt even know where my car was. Then my skid protector underneath my car was loose. The guy tried to say it was hanging that low when I drove in, but even the cam Pic didnt show it was hanging. On top of that, one recall was not done, I asked when the part would be in, he ... Read More

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Google - Feb 17, 2026

I took my car in to get 4 recalls done. They had my car from 9am-5:30 pm. No updates, no call, the tech didnt reply to my text when I asked for an update. Then I get there, the guy at the desk didnt even know where my car was. Then my skid protector underneath my car was loose. The guy tried to say it was hanging that low when I drove in, but even the cam Pic didnt show it was hanging. On top of that, one recall was not done, I asked when the part would be in, he said he wasnt sure because the parts dept was closed. Then, he didnt have me sign off on anything, he did not give me any paperwork, and was acting really shady. So I send my husband in, he tells my husband "oh the part will be in in 2 days. (But 1 minutes ago parts was closed and he didnt know) then he has my husband sign something when he asked for a copy of what was done. If anything goes wrong with my car, and its in perfect condition, you will hear from me. God knows how long my car was done since no one answered the text or calls. This was not the service I expected my first time going there.

Just purchased my 2024 Hyundai Palisade. Roderick and Brice were top notch, along with everyone else I met. I had a seamless transaction from start to finish. They made sure I understood everything and answered my million questions. I would not hesitate to purchase from Capital Hyundai of Greensboro again. Great job and Thank You!!!

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Had my Hyundai sonata go here cause i was having issues with the P- 1326 (Knock sensor malfunction) along with 4 or 5 recalls. Was told to have the car there by January 5th, okay had that taken care of. Car was there from then til January 28th was told everything had been fixed and they replaced the knock sensor. Picked it up drove it home Jan 28th, went out of town (rode with family) next day, so car wasn’t being used. Come back the 31st had got snowed in so didn’t use the car for a couple days (still made ... Read More

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Google - Feb 3, 2026

Had my Hyundai sonata go here cause i was having issues with the P- 1326 (Knock sensor malfunction) along with 4 or 5 recalls. Was told to have the car there by January 5th, okay had that taken care of. Car was there from then til January 28th was told everything had been fixed and they replaced the knock sensor. Picked it up drove it home Jan 28th, went out of town (rode with family) next day, so car wasn’t being used. Come back the 31st had got snowed in so didn’t use the car for a couple days (still made sure to start so battery didn’t die) Today February 3rd go to actually use the car and not even 15min on the road engine light came on put the scanner on it and popped up the same code from before saying the knock sensor. Car is currently sitting at a gas station cause your not supposed to drive the vehicle with the engine light blinking lady that answers ask if we can drive it there. Are we serious right now? Then tells us she’ll have someone call us back. Car has been nothing but issues since I got it and trying to get a hold people at this place is a hassle. Being told we’ll get a call from whoever but not mentioning having to wait most of the day to hear from that certain someone.

unfortunately my visit didn't go to well. For my first time trying to buy a car went kinda disappointing. I had your salesman Joshua that first started off nice ended up having the nastiest attitude. For started I called Wednesday trying to book an appointment to see a Hyundai ELANTRA limited that was on yall website they told me that day that yall had it and booked a appointment for Friday to come see it. I eneded up going to see it Thursday because I didn't want nobody to buy it first. I go in and he told ... Read More

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Google - Jan 16, 2026

unfortunately my visit didn't go to well. For my first time trying to buy a car went kinda disappointing. I had your salesman Joshua that first started off nice ended up having the nastiest attitude. For started I called Wednesday trying to book an appointment to see a Hyundai ELANTRA limited that was on yall website they told me that day that yall had it and booked a appointment for Friday to come see it. I eneded up going to see it Thursday because I didn't want nobody to buy it first. I go in and he told me that it was sold to another dealership he didn't know which one. The car I was looking for was 22,000. He tried to up sell me with a 2026 Elantra that was 27,000 5,000 out of the range I wanted to spend. He told my partner that he wasn't going to tell me that they had sold the car I wanted bc he wanted me to buy the most expensive car. I told him I wasn't looking to spending all that money than he asked if I was going to be financing with them I said no I just wanted to look around he proceed to keep pressuring me to buy that car and wanted my info I told him that I didn't have credit and I didn't want my credit pulled he told me he wasn't going to pull my credit. He ended up doing it anyways. I called my mom up there for help on a car and immediately his demeanor changed he shook her hand and introduced himself to her. He did not do that to me when I walked in and greeted him. She told him that I wasn't looking for that car he wanted to sell so finally he started searching for similar cars and brought them out. He was very irritated when I told him the specific things that I wanted in a car and what I didn't want my mom later confronted him about telling me that he had to do a hard pull on my credit bc I was new to having a credit card. He got more upset. My mom later left when he was bring out the last car for me to test drive it was 21,000 I was willing to spend I love the car. When we test drove it he didn't want to tell me any features on the car he was silent and upset the whole test drive. We get back to the shop and I say hey I really like this car what is the out the door price he told me it would be around 25 to 26,000 I asked why was that if it was only 21,000 in the beginning he got upset and was like bc ur still have to pay for tags tax's and the other fees I responded so the others fees make it another 5000 he got upset I told him I wasn't looking to spend all that money. He started looking for a cheaper car that I didn't not want and was like I have a car for you that you will like he never got it he was upset because we wasn't buying what he was selling and told me he couldn't get me a new car I told him that was fine and he got upset like I wasted his time when reality I went in there knowing what I wanted but he couldn't provide it. I went to another dealership right after for the same car I was looking at for 21,000 with less mile on it and there out the door price was no more than 22,500 all because he wanted to make me spend a lot more money then I had to he would've had a buyer but his attitude was not that great and I do not think I will be coming back to your dealership because of that.

Avoid This Dealership My dealership experience was a nightmare, and it's only gotten worse. I started my car search a week before Christmas and had great communication with the dealership before the sale. When I arrived, the car I came to buy suddenly "wasn't available". The explanations kept changing. First, the car was accidentally sold, then it changed to the keys were missing. Then they wanted me to pick any color, but then all that was available was the white color model which was "more expensive" then the one I came to buy. After 2.5 ... Read More

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Google - Jan 3, 2026

Avoid This Dealership My dealership experience was a nightmare, and it's only gotten worse. I started my car search a week before Christmas and had great communication with the dealership before the sale. When I arrived, the car I came to buy suddenly "wasn't available". The explanations kept changing. First, the car was accidentally sold, then it changed to the keys were missing. Then they wanted me to pick any color, but then all that was available was the white color model which was "more expensive" then the one I came to buy. After 2.5 hours of pressure and contradictions, I was handed a loaner that reeked of cigarette smoke and had trash in it. My 8-year-old had to ride in that back home with me. I was told to keep the loaner until the keys were ready, which was promised to be ready Monday 12/29th/2025. Which I was ok with, because I was heading out of town for the New Year. I was told to let them know when I was back so the car could be delivered, which I did, but here were are. I was told the keys were ordered but shipped ground shipping which is what caused a delay. Keys were scheduled to arrive today 1/3 at 10 AM. I've had repeatedly to immediately call and email for updates. There has been ZERO proactive communication on their part. ZERO. If you're thinking about buying here, go anywhere else. Avoid this place.

Sorry place don’t bring ur car there it seat there week and staff so rude they need shut down go out business

Prices for service is crazy. Git the same work done for less than half the price.

No communication, repairs took forever, and cost was outrageous.

I would not deal with this dealership again, the are aggressive when trying to get the deal done, which is expected, but no so much when taking care of issues they should take care of. Give me the same effort pre and post sale.

This place is horrible . Deceitful and untrustworthy. They make plenty of mistakes , cover them up , then take no responsibility . Corporate office is useless. They say “ we have no say in how they perform their private businesses. I can’t and don’t see corporates purpose at all. Try another location if possible or don’t buy Hyundai . I couldn’t even submit this post without leaving Á star rating go figure, I rate it zero stars.

My experience with Capital Hyundai of Greensboro was appalling and ended with a shocking display of unethical and manipulative behavior from the top management, resulting in a wasted evening. I must first commend my salesperson, Donna, who was professional, responsive, and worked hard to negotiate a fair price, making me want to buy the car. My decision to walk away was entirely due to the dealership's management. I arrived prepared to pay cash for the vehicle at the agreed Selling Price of $57,495 (with the mandatory add-ons removed). After being made to wait for almost 90 minutes, the Hyundai Director, Ollin, ... Read More

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Google - Oct 30, 2025

My experience with Capital Hyundai of Greensboro was appalling and ended with a shocking display of unethical and manipulative behavior from the top management, resulting in a wasted evening. I must first commend my salesperson, Donna, who was professional, responsive, and worked hard to negotiate a fair price, making me want to buy the car. My decision to walk away was entirely due to the dealership's management. I arrived prepared to pay cash for the vehicle at the agreed Selling Price of $57,495 (with the mandatory add-ons removed). After being made to wait for almost 90 minutes, the Hyundai Director, Ollin, presented paperwork with the Selling Price raised by $500 to $57,995— I must admit that in my focus on confirming the removal of the add-ons—which was a core part of the $57,495 agreement—I initially missed noticing the $500 price increase on the final document, a change that was presented without any discussion. When I questioned the price hike, Director Ollin became unprofessional. He drove in specifically to confront me about the discount and went on a prolonged, unsolicited rant about how he was going to dismiss (fire) the employee who gave me the deal. He used the job status of an employee as leverage to pressure me into accepting the higher price. When I finally walked away, Ollin's demeanor was the most shocking part: he acted as though I was doing the dealership a service by leaving, confirming a profound arrogance and an utter lack of concern for losing a committed cash customer over a mere $500. This response highlighted that my departure was not a moment of defeat, but a moment of firm realization. This dealership is clearly not committed to honoring negotiated prices and uses manipulative, high-pressure tactics. I urge all customers to be vigilant. This management team cannot be trusted to operate with integrity.

My experience with Capital Hyundai was awful. Their website advertised an Ioniq 6 for $34,000 after the Hyundai $7500 rebate. The site also stated that there was a $7000 finance rebate for qualified customers. It sounded like a good deal. I drove almost 2 hours to check it out. The sales manager came back and said that with a $10,000 down payment I could finance $30,000. This means that my $10,000 was only worth $4,000. I tried to talk it through but the manager was hateful, condescending and rude. I argued with him about his false advertisements and he said the attorney general had already looked into. He said ... Read More

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Google - Oct 30, 2025

My experience with Capital Hyundai was awful. Their website advertised an Ioniq 6 for $34,000 after the Hyundai $7500 rebate. The site also stated that there was a $7000 finance rebate for qualified customers. It sounded like a good deal. I drove almost 2 hours to check it out. The sales manager came back and said that with a $10,000 down payment I could finance $30,000. This means that my $10,000 was only worth $4,000. I tried to talk it through but the manager was hateful, condescending and rude. I argued with him about his false advertisements and he said the attorney general had already looked into. He said if I did not like it I could go somewhere else. I left betrayed and disappointed. Do not trust their website prices.

My experience with Capital Hyundai of Greensboro was appalling and ended with a shocking display of unethical and manipulative behavior from the top management, resulting in a wasted evening. I must first commend my salesperson, Donna, who was professional, responsive, and worked hard to negotiate a fair price, making me want to buy the car. My decision to walk away was entirely due to the dealership's management. I arrived prepared to pay cash for the vehicle at the agreed Selling Price of $57,495 (with the mandatory add-ons removed). After being made to wait for almost 90 minutes, the Hyundai Director, Ollin, ... Read More

Full review text opened.

DealerRater - Oct 30, 2025

My experience with Capital Hyundai of Greensboro was appalling and ended with a shocking display of unethical and manipulative behavior from the top management, resulting in a wasted evening. I must first commend my salesperson, Donna, who was professional, responsive, and worked hard to negotiate a fair price, making me want to buy the car. My decision to walk away was entirely due to the dealership's management. I arrived prepared to pay cash for the vehicle at the agreed Selling Price of $57,495 (with the mandatory add-ons removed). After being made to wait for almost 90 minutes, the Hyundai Director, Ollin, presented paperwork with the Selling Price raised by $500 to $57,995— I must admit that in my focus on confirming the removal of the add-ons—which was a core part of the $57,495 agreement—I initially missed noticing the $500 price increase on the final document, a change that was presented without any discussion. When I questioned the price hike, Director Ollin became unprofessional. He drove in specifically to confront me about the discount and went on a prolonged, unsolicited rant about how he was going to dismiss (fire) the employee who gave me the deal. He used the job status of an employee as leverage to pressure me into accepting the higher price. When I finally walked away, Ollin's demeanor was the most shocking part: he acted as though I was doing the dealership a service by leaving, confirming a profound arrogance and an utter lack of concern for losing a committed cash customer over a mere $500. This response highlighted that my departure was not a moment of defeat, but a moment of firm realization. This dealership is clearly not committed to honoring negotiated prices and uses manipulative, high-pressure tactics. I urge all customers to be vigilant. This management team cannot be trusted to operate with integrity.

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Update: after visiting their service department, had to update. Showed up early for an appointment & they waited 3 hours after my scheduled appointment to tell me they don't have time to figure out what's wrong with my car so I'd have to leave it or bring it back tomorrow, so I left it. The next day after calling multiple times and being told they'd call me back, I had to drive to the place to finally be told what was wrong and when I could pick it up. Fast forward to the day they told me ... Read More

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Google - Oct 23, 2025

Update: after visiting their service department, had to update. Showed up early for an appointment & they waited 3 hours after my scheduled appointment to tell me they don't have time to figure out what's wrong with my car so I'd have to leave it or bring it back tomorrow, so I left it. The next day after calling multiple times and being told they'd call me back, I had to drive to the place to finally be told what was wrong and when I could pick it up. Fast forward to the day they told me it would be completed, I still have to call multiple times with no response. The next day, after calling multiple times, was told the part was in, just needed to be put on. The following day, the part was finally put on and was able to pick my car up. Complete lack of communication and time management. I'm going elsewhere for any service!!! Took way too long to get things done. Be aware, they tack on an additional 2k for their anti-theft app/tool they use

Saw a great price online and inquired about it. Then the actual price was given. It was an extra $2600 on top of the standard taxes and fees. Typical car dealership giving misleading information.

Brings people in showing better online pricing, and then suddenly the pricing is not available anymore once you are at dealership. Plus they add lot of junk fees and charges, protection fees etc on top of inflated msrp. Avoid this dealership.